Dracil’s BlogJournal

May 10, 2008

Fixing Windows Mobile Device Center and your phone

That was a painful ordeal.  Apparently I got plagued with multiple problems at once which is why it was so hard to get it all working (and I didn’t want to rely on a hard reset).  I’ve put together all the possible solutions I found related to connecting Windows Mobile Device Center (ActiveSync) to your phone

WMDC just hangs when you connect your device, you get a red x or error message in WMDC, or just generally not being able to connect your phone to your computer

Solution 1:
1) Connect your device
2) Go to Manager (Computer > Properties)
3) Find the Portable Devices node
4) Locate the Windows Mobile device entry
5) Choose to uninstall the driver
6) Reconnect your device

Solution 2:
1) On your phone, go to Start \ Settings \ Connections
2) Select USB to PC
3) Uncheck the box next to Enable Advanced Network Functionality

Solution 3:
Turn off your firewalls (Zonealarm, Window’s built-in firewall, Live OneCare)

You can connect to WMDC, your phone even says it’s connected, but you still get a red x or error message in WMDC.  You can browse your phone and open files, but you are unable to copy, delete, move, or install files.  No applications appear in the Remove Program screen.  Missing icons in your start menu.

1) Soft reset the device
2) Start \ Office Mobile \ Word
3) Create a new document (click on New)
4) Type some text (no formatting)
5) File \ Save As…
6) Save as Plain Text (*.txt)
7) Click No When asked whether to save as a Word document instead
8) Soft reset the device
9) Start file explorer, find the file (My Device \ My Documents), click on it
10) Add some formatting (change to bold)
11) Close Word – Click Yes when asked again whether to save as a Word format
12) Soft reset the device



  1. I like very much
    thaks alot

    Comment by tyok — May 10, 2008 @ 1:55 pm

  2. Your fricking kidding me..right? I was having the “red x” issue and tried suggestions on tons of other forums with no success including 1-3 on your list. Once I tried your last suggestion w/ the text document etc…everything worked. When I first read the instructions I thought to myself, “This is stupid, how can saving a text file, soft resetting, and editing it and resetting again gonig to solve my issue, sounds more like some type of evil plot to waste my time” but sure enough, that’s the step that fixed it. I can now sync up perfectly. Thank you so much!!

    Comment by ~AoA~Mr.Sadistic — October 3, 2008 @ 9:04 pm

  3. I tried this… and as suspected, it didn’t work.

    Good one, you got me.

    Comment by Joahn — December 18, 2008 @ 1:43 am

  4. Solution found.

    Under my active sync options, I had two email servers/accounts setup.

    This resulted in my comms manager menu to gray out “push email”. Although not directly related, I found this odd.

    At the end of the day, the solution was to remove the redundant email account, so that I only had the one.

    Comment by Joahn — December 19, 2008 @ 1:10 am

  5. I found a different solution that worked for me: On my phone I clicked start/programs/active sync/options and deleted all the old PC connections that were displayed. In fact, you could probably just delete ALL the PC connections displayed and start from scratch. You’ll just have set up another sync partnership in WMDC when you plug it in. Let me know if this helps.

    Comment by Michael Paul — June 13, 2009 @ 6:44 am


    Comment by Chanelle — January 10, 2010 @ 9:38 pm

  7. Many thanks! After many hours of stuffing around (with assistance of ZA customer care!) I could not connect. I have an HTC Touch 3G. A modified Solution 2 worked for me: Settings/Connections/USB to PC and UNtick “Enable faster data synchronization”.

    Comment by John Y — August 3, 2010 @ 11:51 pm

  8. Excellent! Save the day for me! It worked perfectly!

    Comment by J — March 1, 2013 @ 3:41 pm

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